Terms of service
1. CONTRACTING PARTY - SCOPE - DEFINITIONS
The contract is concluded with
Sales in Motion B.V.
Grindweg 82
3055 VD Rotterdam
The Netherlands
Hereinafter referred to as the provider.
These Terms and Conditions apply to all orders placed between the Supplier and the Customer (hereinafter referred to as the "Customer" or "you"). In each case, the version valid at the time of conclusion of the contract is decisive.
Deviating, conflicting or supplementary general terms and conditions of the customer do not apply, unless we have expressly agreed to their validity.
Insofar as the term "consumers" is used in these GTC, these are natural persons who conclude a legal transaction for purposes that cannot be predominantly attributed to their commercial or self-employed professional activity.
"Entrepreneurs", on the other hand, are natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or self-employed professional activity.
For the purposes of these T&Cs, "Customers" are both consumers and entrepreneurs.
If the deadlines are working days, they mean all days of the week except Saturdays, Sundays and public holidays.
2. ORDER PROCESS
The customer can add the desired product to the shopping cart without obligation by clicking on it in the shop. You can view the contents of the shopping cart at any time by clicking on the shopping cart without obligation. Input errors can be corrected at any time via keyboard and mouse in the input fields and goods can be deleted from the shopping cart.
If the customer wants to buy goods from the shopping cart, he can initiate the order process by clicking on the "Proceed to checkout!" button. After entering the data necessary for the execution of the contract, such as address, the customer is taken to the order page by clicking on the "Complete registration" button, where the entries can be checked again. The order process can be terminated at any time by closing the browser. By clicking on the "Change" or "Delete" buttons, you can correct your order at any time.
3. CONCLUSION OF THE CONTRACT
The presentation of the goods in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.
By clicking on the button "order with obligation to pay", the customer submits a binding offer to purchase the goods listed on the order page.
The Provider shall confirm receipt of the order with the content of the offer to the Client immediately after receipt of the offer by the Provider by e-mail to the e-mail address specified in the offer.
The Supplier may accept the Customer's order by sending an order confirmation by e-mail or by delivering the goods within 5-10 working days.
The order is confirmed by sending an e-mail to the e-mail address specified in the customer's offer. If the customer does not have a deliverable e-mail address, the order confirmation will be made with delivery of the goods to the delivery address provided by the customer. If the Provider has not accepted the Customer's offer, the Offer shall be deemed to have been rejected.
Products that are not listed in the order confirmation do not constitute a purchase contract.
In the case of the payment method PayPal or instant bank transfer, the customer's account will be debited immediately due to technical peculiarities. However, this does not constitute acceptance of the customer's offer. If the Provider is unable to deliver the Customer's order, the Customer's payment will be refunded immediately.
All products offered are only sold in normal household quantities.
4. PRICES AND TERMS OF PAYMENT
All prices quoted are in euros including VAT and other price components, plus shipping costs if applicable. The shipping costs will be clearly communicated to the customer in the shopping cart system and on the order page.
From a value of goods of 40.00 EUR we deliver free of charge within Germany.
You have the possibility to choose the payment method Stripe, PayPal, instant bank transfer or credit card.
If you pay by credit card, your account will be debited when the goods are delivered.
The contractual relationship between PayPal and its customers is governed exclusively by PayPal's Terms of Use.
There are no additional taxes or additional costs.
5. DELIVERY
Delivery takes place within Germany and the EU. For delivery within Germany as well as the packaging costs, we charge a pro rata flat rate of 4.90 EUR. Deliveries within the EU are charged at 12.90 EUR. Deliveries to the remaining European countries (UK / Switzerland / Norway) are charged with 18.90 EUR.
Unless explicitly stated otherwise in the offer, delivery in Germany will be made within 2-5 business days after receipt of the order. The delivery time to other countries, within the EU as well as UK, Switzerland, Norway and third countries is country-specific when selecting DHL standard to the current standard delivery time of DHL. You can find this out on the DHL website.
For entrepreneurs, the risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover, in the case of mail order purchase upon delivery of the goods to the carrier or other person or institution designated to carry out the shipment.
To the extent that your order includes goods the sale of which is subject to age restrictions, we will ensure that the purchaser has reached the required minimum age by using a reliable process that includes personal identity and age verification. The delivery person will only hand over the goods after the age verification has been carried out, and only to the customer personally.
6. RETENTION OF TITLE
The delivered goods remain the property of the Provider until the purchase price has been paid in full.
7. RIGHT OF REVOCATION IN THE CASE OF DISTANCE CONTRACTS
Consumers have the following right of withdrawal
Cancellation
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must contact us
Ancestro Coffee 1926
E-Mail: ancestrogmail.com.com
Phone: +49 176 285 29433
by means of an unambiguous statement (e.g. by e-mail or a letter sent by post) of your decision to withdraw from this contract.
In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
The right of withdrawal does not apply to the following contracts:
Right of withdrawal for services
Contracts for the provision of services related to leisure activities if the contract provides for a specific date or period for the provision of services.
Right of revocation for subscription contracts
You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may withhold refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay, and in any event, no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You will be responsible for the direct costs of returning the goods.
You will only be liable for any loss in value of the Goods if this loss in value is due to an extent that is not necessary to check the nature, characteristics and functioning of the Goods with you.
Unless the parties have agreed otherwise, the right of revocation does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and the production of which is subject to individual choice or determination by the consumer or that are clearly tailored to the personal needs of the consumer (this includes ground coffee at the customer's request)
contracts for the supply of goods that are likely to deteriorate quickly or whose expiry date would quickly be exceeded, contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
contracts for the supply of goods, if these have been inseparably mixed with other goods after delivery due to their nature.
For legal reasons, goods that have already been opened cannot be returned. Likewise, personally ground coffee is excluded from exchange and revocation.
8. GENERAL INFORMATION ON THE RETURN OF GOODS
Please avoid damage and contamination of the goods. If possible, please return the goods to us in their original packaging with all accessories and packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please ensure adequate protection against transport damage with suitable packaging.
These general instructions are not a prerequisite for the effective exercise of the right of withdrawal.
Repayments by the Provider will be made to the account used by the Client for payment. In the case of payment with instant bank transfer, the transfer back to the account from which the transfer was made will be instructed. If the customer has paid by PayPal/credit card, the refund will be made to the customer's associated PayPal or credit card account.
9. COST-BEARING AGREEMENT
You will be responsible for the direct costs of returning the goods.
10. DAMAGE IN TRANSIT
If goods are delivered with obvious transport damage, please complain about such errors immediately to the delivery person and contact us as soon as possible. Failure to file a complaint or contact has no consequences for the statutory warranty claims of consumers and only serves to support the provider in asserting its claims against the company commissioned with the delivery of the goods or the insurance company.
11. WARRANTY
Consumers are subject to a statutory warranty obligation.
In the case of contractors, we initially provide warranty for defects in the goods at our discretion by means of repair or replacement delivery.
Contractors must immediately inspect the delivered goods for quality and quantity deviations and notify us in writing of any recognizable defects within a period of one week from receipt of the goods. If a complaint is not made within 7 days, the goods shall be deemed to have been properly and completely delivered, unless it is a defect that was not apparent during the inspection. In order to meet the deadline, it is sufficient to send it in good time. The foregoing does not apply to the sale of consumer goods.
For entrepreneurs, the limitation period for statutory warranty claims is one year from the date of delivery of the goods. In the case of second-hand items, the warranty period is one year from the date of delivery of the goods.
12. POSSIBILITY OF STORAGE AND INSPECTION OF THE TEXT OF THE CONTRACT
You can also print or save this document by using the usual function of your Internet service program (=browser: there usually "File" -> "Save as").
Our order confirmation e-mail, which we will send to you to the e-mail address you have provided after placing your order, contains the data of your order, our terms and conditions and cancellation policy and can be saved, for example, via your e-mail program.
Your order data will be stored by us, but for security reasons you will not be able to retrieve it directly.
We offer password-protected direct access for every customer. Here you can view data about your completed, open and recently shipped orders and manage and save your address data, any payment data and a possible newsletter.
13. FINAL PROVISIONS
The language of the contract is German.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of performance and place of jurisdiction for all disputes arising from this contractual relationship is the registered office of the provider. The same applies in the event that the customer is an entrepreneur and does not have a general place of jurisdiction in Germany. In addition, the Provider is also entitled to sue the Customer at its general place of jurisdiction.
If the customer is an entrepreneur, all amendments, ancillary agreements, termination and cancellation of this agreement must be made in writing. This also applies to any amendment or cancellation of this clause.
The law of the Federal Republic of Germany shall apply to the exclusion of the provisions of the Uniform UN Convention on Contracts for the Sale of Goods (CISG). In the case of consumers who do not conclude the contract for professional or commercial purposes, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.
14. DISPUTE RESOLUTION
The European Commission provides a platform for Online Dispute Resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/. We are ready to participate in an out-of-court arbitration procedure.
As of 11.2023